About us:

We're born in the heart of the Americas with the mission to connect your extraordinary talent to the most interesting and challenging projects that await for you. We are seeking a highly skilled and experienced ServiceNow professional to join our dynamic team. Initially starting as a Senior ServiceNow Administrator with coding capabilities, based on performance the candidate will transition into a Developer role. As a Senior ServiceNow Administrator, you will be responsible for managing, configuring, and maintaining our ServiceNow environment, gradually taking on more development-related tasks. The ideal candidate will have a solid background in ServiceNow administration, with a willingness to transition into a development role. The best Senior Admins in our staff are strong ServiceNow Developers that also enjoy admin duties.

Key Responsabilities:  

• Manage and configure the ServiceNow platform, ensuring alignment with business objectives and requirements.

• Collaborate with stakeholders to gather requirements and design solutions within the ServiceNow platform.

• Provide technical proactiveness and guidance by proposing enhancements and new features, ensuring best practices and standards are followed throughout the development and admin lifecycle.

• Administer, configure, and customize ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.

• Develop integrations between ServiceNow and other systems using APIs, web services, and integration tools.

• Design and implement ServiceNow workflows, business rules, UI policies, and UI actions to automate processes and improve efficiency.

• Perform platform upgrades, patches, and enhancements while ensuring system stability and reliability.

• Troubleshoot and resolve technical issues related to ServiceNow applications, configurations, and integrations.

• Provide ongoing support and maintenance for ServiceNow instances, including monitoring performance, identifying areas for improvement, and implementing solutions.

• Stay up-to-date with ServiceNow platform updates, new features, and industry best practices to continuously improve development processes and solutions.

• Based on performance, willingness to Transition into a Developer role, taking on responsibilities for the design, development, and implementation of custom applications

Qualifications:  

• Desirable Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 5 years of experience in ServiceNow administration, with a focus on ITSM, ITOM, and platform management.

• Experience working on custom apps within the ServiceNow environment will be highly valued.

• Verifiable Experience with CMDB. Must be clearly specified in the resume.

• Willingness to start off as a Senior Admin with some coding task and then, based on performance move to a full-time Service Now Developer.

• Experience using the ServiceNow Workspace module will be fundamental.

• ServiceNow Certified System Administrator (CSA) certification preferred.

• Proficiency in JavaScript, HTML, CSS, and AngularJS for ServiceNow development.

• Extensive experience with ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Scripts, etc.).

• Understanding of ServiceNow architecture, data model, security model, and platform capabilities.

• Proven track record of successfully managing and configuring ServiceNow instances.

• Excellent problem-solving skills with the ability to analyze complex issues and provide effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Outgoing personality with a proactive attitude to continuously propose enhancements, features and deconstruct requirements.

• Experience with Agile development methodologies and tools (e.g., Scrum, Kanban) is a plus.

What We Offer:  

• A competitive salary and comprehensive benefits package. 

• Flexible working hours with remote work options 

• Career development opportunities and access to ongoing professional growth 

• A dynamic, supportive, and innovative work environment where your ideas are valued 

• Exposure to cutting-edge Salesforce technologies and practices. 

How to Apply:  

Please upload your resume and a specific project description related to "ServiceNow". You can also send your files to talent@ulisestech.com, ensuring "ServiceNow" is included in the subject line.  

What's Next:

We want to thank you for considering a career at Ulises Tech. Due to the volume of applications we receive, we're unable to speak with everyone who applies. If your qualifications match our needs, our recruiting team will reach out to you to discuss next steps for the role. If you are not selected for this position, please keep an eye on our careers page as we're growing and adding openings. Ulises Tech is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.